All features listed here are standard and available to all clients.
All functions can be turned on or off to suit your specific requirements. If you tried to get this feature set from any of our competitors, you need to pay £10000+ to build your site or £1000+ a month to rent your site.
It is essential that your website is presented in the best way; after all, first impressions count. But it does not stop there. Specific devices offer particular challenges to website developers and users.
Which is why, in 2007, RecruiterWEB invented the first dual site CMS which had a dedicated desktop, tablet and mobile phone design. We indeed were mobile-first, and ten years before Google asked for it.The good-to-know pitch about ‘features’ on ALL devices.
Works on all devices: computer, laptop, tablet, mobile and even your watch.
Mobile-first with dedicated mobile design option.
Dedicated tablet design option.
Dedicated TV design option.
Our planned maintenance program keeps this compatibility current when browser updates take place.
These are all standard for all our websites
Need more?
If you have a specific device feature requirement that we have not covered, we will estimate and make it for you on approval.
SEO Tools
RecruiterWEB was the first recruitment website vendor to provide a recruitment website where Google could find each job and index it. Latterly, we also invented some AI to auto-build landing pages for job content to match job seeker searches directly.
But don’t be fooled by the snake oil peddled by other recruitment website vendors – SEO is not one thing, and many try to confuse their clients and potential buyers by just saying their website has SEO. That is basically a lie, or at best a poorly-informed javelin-thrower saying they have the Olympics when asked what sport they compete in.
SEO is arrived at by following 250+ strategies, 11 of which are related to your website and how it is set up. The other 230 are from using Off-Page SEO and Social Media to gain authority and trust for your website.
The good-to-know pitch about our Search Engine Optimisation tools
Live jobs submitted to Google for Jobs
Job Mapping pages that tailor job content to job seeker searches, ensuring a direct match every time.
URL management
Page title management
Metadata management
Alt text management of images
Alt text management of links
Structured Data/Embedded Recruitment Micro Data
Automated XML sitemap
Connection/reports integration to Google Analytics
Connection/reports integration to Google Sales Console
These features are all standard for all clients
Need more?
If you have a requirement we have not covered, we will estimate and make it for you on approval
Optional service to help with On-Page SEO
Optional service to help with Off-Page SEO
Reporting Tools
The who, what, when, where, why, how knowledge/insight about your website and the use of it.
The good-to-know pitch about our Reporting tools
The number of visitors to the site by date range
The number of visitors per page by date range
When people visited by date and time, etc.
Which device was used to visit?
Which browser type was used?
Which source did they come from — Google SERPS, AdWords, Google for Jobs, etc.?
Which keywords were used to find your site?
How many pages the visitor looked at
How many registrations have been made by date range, etc.
Job application stats for jobs by date, recruiter, and location sectors, etc.
If they set a job alert and which kind
If visitors have signed up for your salary survey
If they have signed up for your generic surveys
If your blogs have been read, followed, and commented on
What your return visitors traffic looks like
What your drop-off rate is by page
Which pages are the most popular?
Which pages are least used?
A metadata compliance check
The number of indexed pages on your site
The number of inbound links to your site
The number of outbound links from your site
The site’s bounce rate
Which countries are visitors from?
What the top referring sites are
These reports are standard for all clients
Need more?
There are more reports, but you get the general picture: you will know the who, what, when, where, why and how of the traffic to and user habits on your website
If you have a requirement we have not covered, we will estimate and make it for you on approval
Google for Jobs
Google for Jobs, in its purest form, is about putting some data on your web pages to a set of given rules for structured data that Google wants. Google wants it this way so it can sort your job data better in the Google for Jobs search tools.
But just ticking that box is not enough. We teach our clients how to avoid content mistakes that will get you penalties, and instead of waiting for Google to scrape your jobs, which is not guaranteed, we send the job data direct to the Google for Jobs API. This way, we ensure your data is given the best possible chance of ranking well on Google for Jobs.
The good-to-know pitch about Google for Jobs features
We send your job data direct to the Google for Jobs API
We optimise each project to get the best for your company’s results
We offer further optimisation to push your jobs to the top of Google for Jobs
These are all standard for all our websites
Need more?
We can build your site’s authority to help your job content rank higher with other SEO services
If you have a Google for Jobs feature requirement we have not covered, we will estimate and make it for you on approval
Job Posting Tools & Methods
Job posting is key to most recruitment websites, so here we have created a feature set which gives your jobs the best opportunity to be found and then applied for easily.
Another first for RecruiterWEB was that in 2004, we were the first recruitment website vendor to deliver a site where Google would visit and index every one of your jobs, resulting in us dominating Long Tail SEO results for job seekers.
Today we have AI to help with SEO, and with Google stating that 30% of all searches daily are employment-related, you will be in safe hands to get your job data in front of the right people at the right time.
The good-to-know pitch about Job Posting features
Jobs delivered to Google for Jobs API as standard
Jobs pages optimised for Longtail SEO
Manual job posting option
Automated job posting via XML
Automated job posting via Broadbean/Idibu/Logic Mellon/Jobmate/Wave
Mark/sort jobs by niche
Mark/sort jobs by recruiter
Mark/sort jobs by office/branch
Mark/sort jobs by job type
Standard jobs
Featured jobs
Jobs can carry your sector logos/icons
Work for Us jobs feature
Jobs can carry client logos
Jobs can carry recruiters’ profile
‘More jobs by this recruiter’ option
More jobs like this linked to any logic (sector/location/etc.)
Job applications can be direct to the recruiter
Job applications can be sent direct to your ATS (vendor permitting)
Job applications can be sent to Broadbean/Idibu/Logic Mellon/Jobmate/Wave
Filtering questions for the application process
Carry video files for jobs by feature type
All job posting settings can be controlled by the user in website admin
These are all standard for all our websites
Need more?
Jobs by employer microsite
If you have a job posting feature requirement we have not covered, we will estimate and make it for you on approval
Job Search Options
A job search sits at the heart of your success in getting applications from your site visitors. At RecruiterWEB, we have provided the most flexible set of job search options to ensure the user journey is matched to your job seekers’ expectations for your niche.
The good-to-know pitch about Searching Jobs features
The job search can be tuned to our client’s exact needs
Standard job search logic
Tiered or multilayer job search logic
Auto-suggest job search logic
Job search linked to postcode radius
A job can be searched with any kind of filtering, e.g. recruitment niche, country, recruiter, job type, etc.
Our job search logic ensures job seekers will never get nil results, while retaining an exact match to their needs
‘Can’t find the job you want?’ call to action, to convert job seekers if they do not apply for a job
Job alert option on all searches, search results pages and job pages to encourage return visits to your job content
Full reporting of all activity on your jobs (see reports section)
All aspects of the job search can be tuned/edited in the site admin tools by the client, no developer required
These are all standard for all our websites
Need more?
If you have a job search requirement we have not covered, we will estimate and make it for you on approval
Job Sector Landing Pages
Job Sector Landing Pages
Job Application & CV Upload
There is no point having a job search and killer vacancy pages if the user cannot apply for your jobs and the process is not slick and smooth. RecruiterWEB has led the way in candidate user experience since 2004, and with so many years behind us and millions of applications on our platform, we can ensure the best fit for your users.
The good-to-know pitch about Job Applications & CV Upload features
Make job applications without an account
Send your CV to the recruitment company
Send your CV to an individual recruiter
Send a CV/Availability update
Send job applications to Broadbean/Ididu/Logic Mellon/Jobmate/Wave
Send job applications to your ATS (Bullhorn/Vincere type products, etc.)
Send CV submission to Broadbean/Ididu/Logic Mellon/Jobmate/Wave
Send CV submissions to your ATS (Bullhorn type products, etc.)
These are all standard for all our websites
Need more?
Some ATS vendors may require some additional bespoke tasks to be completed
If you have an application or upload feature requirement we have not covered, we will estimate and make it for you on approval
Client Micro Sites
Client Campaign Mode
Our Client Campaign Mode is a tool which will allow you to brand your jobs with employer logos, through to providing your clients with a mini career site.
Why would you want to publish who you are working with? In many circles of recruitment, recruiters are now partnering with their clients online. This used to be the norm in campaign advertising in the press, and now it is fast becoming the norm online.
The advantages you can offer your key employers are vast, not least getting their job content onto Google for Jobs and using your own brand leverage in conjunction with theirs in specialist niches.
The good-to-know pitch about our Client Campaign Mode
Branded microsites for promotion of an employer
The site carries branded jobs
The site has pages/features to tell the client’s story fully
Recruiters can be promoted who manage this employer’s account
Jobseeker traffic can go directly to the recruiter, direct to the employer, or both
These features are all standard for all clients
Need more?
If you have a requirement we have not covered, we will estimate and make it for you on approval
Candidate Marketing System
Become A Candidate Champion
Candidates are clearly the lifeblood of the recruitment industry, given you can’t make a fee without one. Many recruiters in many niches across the UK and wider globe choose therefore to market candidates to a client.
Our Candidate Champion Mode assists with the marketing of candidates in multiple ways. Firstly, you have a place to publish and share key parts of the candidate’s skills anonymously. From these pages, employers can then request to speak to you about them, interview them, etc.
Data can be manually created or can be synced with your ATS to pull data that will make the profiles meaningful.
Another upside of these pages is that those who search for candidates online will see your data in search results and thus bring you new client opportunities. Maybe even your next big account.
The good-to-know pitch about our Candidate Champion features
Search feature for candidates you have to hire
Individual profiles for candidates you wish to promote (anonymity protected)
Request more info on the candidate
Request to interview a candidate from their profile
Employers can set candidate alerts for job seekers they wish to hire
Subject to your ATS, this feature can be auto-populated by your ATS data
These features are all standard for all clients
Need more?
If you have a requirement we have not covered, we will estimate and make it for you on approval
Candidate Marketing Landing Pages
Candidate Sector Landing Pages are made to attract employers to view the candidates you have for hire. They can be found via SEO or used as part of your outbound marketing.
Onsite Salary Survey
Salary Survey
Why provide a salary survey? They are old news, right? Wrong. If you have read about our other features, you will see a consistent message that Google states 30% of the searches on its platform are employment-related.
Pay advice by job seekers and/or what an employer should pay is the 3rd or 4th most searched-for information next to jobs. Provide that data for your niche, and you are providing essential data to job seekers and employers alike.
Promoting your salary survey is also a subtle way of selling your services or keeping your brand upfront and central. This is especially the case with active and passive job seekers and decision-makers who may have become war wounded by their sales approaches.
The good-to-know pitch about Salary Survey features
Instant salary checks for candidates
Instant ‘what to pay’ check for clients
Salary survey email alert for candidates
Salary survey email alert for candidates
These features are all standard for all clients
Need more?
If you need salary data, we can provide that service
If you need surveys made into presentations, we can ensure that for you
If you have a Salary Survey requirement we have not covered, we will estimate and prepare it for you on approval
Looking After Candidates
A great deal is written about the candidate journey with a recruiter and the job-seeking process. With our candidate features, we have made sure to keep pace with the demands of candidates.
In fact, on every website we build, we ask our client to survey their candidates to ensure their wants and needs are met. Take a look at our ‘what we can do for your job seekers’ page to learn more about what those surveys produce as results.
The good-to-know pitch about Candidate features
Submit CV
Create a CV
Search for jobs
Apply for jobs
Set job alerts
Save jobs
Share jobs
Tell you the job they want
Message your recruiters direct
Refer a friend
Complete a timesheet
Complete a starter form
Complete a getting paid form
Alert you to their availability
GDPR – Subject Access Request
GDPR – Data deletion request
Provide a testimonial
Get instant and subscribed salary advice
Get instant and subscribed knowledge hub advice
All forms relating to these features described above can be controlled in the website admin
These are all standard for all our websites
Need more?
Option to submit a profile to be published in our Candidate Champion feature
If you have a candidate feature requirement we have not covered, we will estimate and make it for you on approval
Looking After Clients
Employer engagement with recruiters’ websites can be a tough one; post validation you exist as a company, it can be hard to get customers or potential customers to reengage with your website. Here are a few options we have created to make it worth their while to revisit you.
The good-to-know pitch about our client page features
Salary survey information for instant advice on what to pay employers and potential new recruits
Salary survey subscription service for repeat advice on what payment trends are, what to pay, etc.
Blog/knowledge hub stories
Submission of testimonials
Submission of their vacancies
Need more?
Candidate Champion feature to promote key talent you have for hire (see more on the feature explanation link)
Campaign Mode feature to promote vacancies by key employers you have strategic relationships with (see more on the feature explanation link)
Generic survey participation and recipients of the subsequent white paper the survey produces
Outsource your blog content writing to us
Outsource your survey writing to us
Outsource your salary survey to us
Showcase Your Team
Whether you are a one-person recruiter who needs to shout about their founder or a larger recruiter with a directorship team/management team/recruitment team/admin team, etc., our feature can be layered to meet your exact needs with a custom page design to showcase your talent.
The good-to-know pitch about team features
Dedicated designed pages to promote your team members
Allocate team members to any pages, such as their jobs, blogs, knowledge hub, etc.
Organise team pages by hierarchy board/management/admin, etc.
Organise team pages by recruitment specialisms, etc.
Team feature/people can be embedded into other page designs to bring further credibility or to encourage conversions from your site’s other pages
Team member search feature with advanced filtering logic to highlight your team members by layers of experience/niche covered is entirely possible
Provide team member contact info
Set up job alerts for jobs by each team member
These are all standard for all our websites
Need more?
Link team members’ pages up to services like Skype, etc.
If you have a team feature requirement we have not covered, we will estimate and make it for you on approval
Case Study Feature
Case studies not only give credibility to the reader, but they can provide essential credibility and so Trust rank to your site and its ranking potential overall. In the past, we have built search engine rankings for new clients solely on the strength of pages like case studies.
Used correctly, they will gain you a special kind of low volume high-quality traffic to your site, which is very useful when trying to tick all the boxes for SEO.
The good-to-know pitch about the Case Studies feature
You can publish to a central case studies area with a specific landing page and then an individual post per case study, which is better for SEO
You can publish candidate-only case studies
You can publish client-only case studies
You can post case studies about your staff’s progression, etc.
Clients can submit case studies on the site for your approval to publish
Case studies feature/posts can be embedded into other page designs to bring further gravitas to your site’s other pages
Case studies can be organised with any kind of filtering, e.g. recruitment niche, country, employer, etc.
Optional outsourced case study writing
These are all standard for all our websites
Need more?
If you have a case studies feature requirement we have not covered, we will estimate and make it for you on approval
Testimonials Feature
You put in the work, so time to show the rewards for your effort and give a bit of credibility/gravitas to your actions as recruiters with our testimonial feature.
Testimonials not only give credibility to the reader, but they can provide essential credibility and so give ‘Trust Rank’ to your site and increase its ranking potential overall. In the past, we have built search engine rankings for new clients solely on the strength of pages like case studies.
Used correctly, they will gain you a special kind of low volume, high-quality traffic to your site, which is very useful when trying to tick all the boxes for SEO.
The good-to-know pitch about the Testimonials feature
You can publish to a central testimonial area with a specific landing page and then an individual post per testimonial, which is better for SEO
You can release candidate-only testimonials
You can publish client-only testimonials
You can publish your staff testimonials for what it is like to work with you
Clients and candidates can submit testimonials on the site for your approval to publish
Testimonial features/posts can be embedded into other page designs to bring further gravitas to your site’s other pages
Testimonials can be organised with any kind of filtering, e.g., recruitment niche, country, employer, etc.
Testimonials can carry images and logos or be plain text
Video testimonials can be supported
These are all standard for all our websites
Need more?
If you have a testimonial feature requirement we have not covered, we will estimate and make it for you on approval
Utilising Video
Video can be used on our site without any speed issues. We optimise your video content to ensure that if you need to change the design for different device types, there is a smooth delivery of video.
The good-to-know pitch about Video features
Video can be used for the main site design
Video can be used on subpage designs
Video can be integrated into a page or feature
Video can simply be dropped into page content
Video explainers for your jobs
Video explainers for your candidate champion profiles
Video explainers for your staff member pages
Video explainers for your Work for Us page
Video explainers for your blogs
Video explainers for your knowledge hub
Video explainers for your corporate story/message
These are all standard for all our websites
Need more?
Optional outsourced video production services
If you have a video feature requirement we have not covered, we will estimate and make it for you on approval
Work For Us Microsite
The Work for Us features from RecruiterWEB can make your internal jobs fly, with the added advantage that they will be submitted to Google for Jobs.
The good-to-know pitch about the Work for Us features
Separate job feature for your own jobs
‘Tell your story’ features
Employee profiles
Job alert for employment with you
‘Pitch your skills to us’ feature
Job posts sent to Google for Jobs as standard
These features are all standard for all clients
Need more?
Branded microsite career site option
Specific job application/screening process
We can provide an optional video production and supply service
If you have a Work for Us feature requirement we have not covered, we will estimate and make it for you on approval
Blog Feature
A well-written, promoted blog, with the right content, is a passive candidate and new business client magnet. As we have written before, Google states that 30% of daily searches are employment-related. With your blog, you get to answer the content needs for your clients and candidates, which can clean up when it comes to generating traffic with what we refer to as the WWWWWH content (Who, What, When, Where, Why, How).
Simply put, if your blog content answers these questions for your niche/sectors, then you are going to rank for the search terms that make up a big slice of that 30%: terms that are employment-related, but are not pure job searches.
Used correctly, they will gain you a special kind of low volume high-quality traffic to your site, which is very useful when trying to tick all the boxes for SEO.
The good-to-know pitch about the Blog features
Search feature for your blogs
Tag and view blogs by their tag
Run a full blog
Blog by niche
Blog by recruiter
Blog by any filter you wish to create
Blogs archive by month/year
Users can set blog alerts
These features are all standard for all clients
Need more?
Optional blog writing and distribution service
If you have a blog feature requirement we have not covered, we will estimate and make it for you on approval
Podcast Feature
Showcase your podcasts
The good-to-know pitch about the Podcast features
Search feature for your podcats
Tag and view podcastsby their tag
Pods by niche
Podsby recruiter
Pods by any filter you wish to create
Pods archive by month/year
These features are all standard for all clients
Need more?
If you have a podcast feature requirement we have not covered, we will estimate and make it for you on approval
GDPR Mastery
GDPR is no joke, with ever-increasing cybersecurity attacks aimed at the small business (the last global report suggested 77% of all cyber-attacks were on SMEs).
RecruiterWEB has, we believe, the most robust approach to cyber-crime and GDPR by not storing personal data on the website – the theory being that if there is no data to steal or go out of date, then your site will not be as much of a target.
The good-to-know pitch about GDPR compliance
Software is created on a ‘privacy by design’ principle
No candidate data stored, so cannot become out of date
Self-deleting job alert data
GDPR-trained staff
Our founder took advice direct from the ICO to ensure we are GDPR-ready
Servers hosted in Germany, which has a higher-grade GDPR than the UK
GDPR – Subject Access Request
GDPR – Data deletion request
These are all standard for all our websites
Need more?
If you have a GDPR feature requirement we have not covered, we will estimate and make it for you on approval
Content Management Tools
Our aim has always been to give our clients maximum control over their websites going forward, and so other than changing the core website design, our clients can manage virtually everything the site can do within the site admin tools.
We then train every client how to use these tools one to one and support that training with a comprehensive video tutorial service and unlimited customer support.
Independent experts who have worked with almost all vendors have consistently said our CMS is the easiest to use and gives the most freedom and control to the user.
The good-to-know pitch about Content Management features
Manage site communications tools (add/edit/delete, etc.)
Manage all users (add/edit/delete, etc.)
Free connection to Broadbean/Idibu/Logic Mellon/Jobmate/Wave
Connect your site to Bullhorn, Jobadder, Vincere, etc.
All features of the CMS supported by training videos
All bespoke features to your site will have a bespoke training video
Unlimited users/user management
User rights management to create different kinds of users
Full SEO On-Page Management Tools
Full tracking of the website in conjunction with Google tools
All users are fully trained to work the admin tools
Video tutorials support all features of the CMS admin
Any bespoke features to your site admin will be covered in a bespoke video/training for your project
These are all standard for all our websites
Need more?
Optional fully outsourced CMS support, whereby we manage the CMS for you
If you have a CMS management feature requirement we have not covered, we will estimate and make it for you on approval
Integration with Job Posters
In 2004, we made an open API for any vendor with your permission and the right credentials to be able to send you jobs data and for us to be able to supply job applications and/or CV submission back to them. That feature remains today and is free of charge for any vendor and our clients to use. Be aware that while we offer this free of charge, the job posting vendors will charge you to make a feed from their service to your website. This is out of our control, and the cost is not set by or paid to us.
The good-to-know pitch about our Integration and XML Job Posting features
Paiger
Broadbean
ContentAPP
Idibu
Logic Mellon
Jobg8
Jobmate
Wave
XML feed for Indeed to call job data from
XML feed for jobisjob to call job data from
XML feed for Workhound to call job data from
XML feed for Simply Hired to call job data from
XML feed for Career Builder to call job data from
XML feed for jobg8 to call job data from
Any software can post job content using our open XML transfer
These features are all standard for all clients
Need more?
XML feeds and/or other integrations will be made upon request
If you have a requirement we have not covered, we will estimate and make it for you on approval
ATS/CRM Integration
Integration of websites with ATS/CRM is somewhat of a Marmite subject, in truth. Just like the condiment, you will either love or hate the results. The love part comes if you are getting the right candidate traffic, and it will land in your ATS, and all will be happy.
The hate comes if you are getting the wrong candidate traffic, and then your database is potentially going to be flooded with tree surgeons from Brazil, looking for SAP jobs in London paying £1000 per day.
The good-to-know pitch about our ATS/CRM Integration options
Bullhorn: full integration partner
Firefish: full integration partner
Jobadder: full integration partner
Loxo: full integration partner
Zoho recruit: XML integration
Avionte: XML integration
Vincere: full integration partner
Voyager: full integration partner
All other vendors: Any software can post job content using our open XML transfer
* Please note there is a one time fee to connect to the aforesaid vendors.
Need more?
If you have a requirement we have not covered, we will estimate and make it for you on approval
Optional full integration with any vendor will be provided for any client upon request
EMail
The RecruiterWEB platform will talk to your email system and send emails with relevant and tuneable content for the actions that people take on the website. An example would be a thank you for registering mail, a confirmation email they have applied for a job, etc.
The information is fully secure, and all email transactions are deleted from our servers upon receipt of confirmation from your mail server, to ensure no data is stored long-term which could be exposed to hackers. More about this is covered in our cybersecurity area.
The good-to-know pitch about our Email tools
All transactions have a dedicated email
Automated job alert emails
Automated salary survey alert emails
All mail systems are encrypted
Mails are handed over to your systems for further control and security
RecruiterWEB stores no mail data
Only GDPR-trained and qualified staff have access to the code/mail systems we use to send mail
These features are all standard for all clients
Need more?
If you have a requirement we have not covered, we will estimate and make it for you on approval
Optional collection of email addresses, etc. to integrate with services like Mailchimp
Sharing to Social Networks
Sharing relevant content to your social channels is useful on many levels, from making your channels content-rich to having your followers come back to your website, where they engage with you.
The good-to-know pitch about our social sharing tools
As standard, all pages can have a social share feature
If you wish to operate your wensite in different languages we can offer one of three option.
1 Use Google Translate 2 Have duplicate languages pages on your normal site. 3 Have a duplicate site in the specific language
Full Site Content Management
Our aim has always been to give our clients maximum control over their websites going forward, and so other than changing the core website design, our clients can manage virtually everything the site can do within the site admin tools.
We then train every client how to use these tools one to one and support that training with a comprehensive video tutorial service and unlimited customer support.
Independent experts who have worked with almost all vendors have consistently said our CMS is the easiest to use and gives the most freedom and control to the user.
The good-to-know pitch about Content Management features
Manage site communications tools (add/edit/delete, etc.)
Manage all users (add/edit/delete, etc.)
Free connection to Broadbean/Idibu/Logic Mellon/Jobmate/Wave
Connect your site to Bullhorn, Jobadder, Vincere, etc.
All features of the CMS supported by training videos
All bespoke features to your site will have a bespoke training video
Unlimited users/user management
User rights management to create different kinds of users
Full SEO On-Page Management Tools
Full tracking of the website in conjunction with Google tools
All users are fully trained to work the admin tools
Video tutorials support all features of the CMS admin
Any bespoke features to your site admin will be covered in a bespoke video/training for your project
These are all standard for all our websites
Need more?
Optional fully outsourced CMS support, whereby we manage the CMS for you
If you have a CMS management feature requirement we have not covered, we will estimate and make it for you on approval
Reliability
Service Uptime
This is where RecruiterWEB scores a world champion track record. The RecruiterWEB platform service uptime, measured from 2004 to date, is 99.997%.
To put that in perspective, compared to our biggest competitor, we have had less service downtime in 15 years than they have had in the past year.
Core System Bugs
Since 2004, we have committed 24000+ person-hours to refine our code. As a result, we last had a core system code bug over fifteen years ago.
To put that into perspective, compared to our biggest competitor, we have had fewer bugs to fix in fifteen years than they have needed to fix in the last 360 days.
Planned Maintenance
We like to get ahead of the game to keep our clients' sites running, so we don't charge the lowest fee possible and hope nothing goes wrong.
Like the other critical system software vendors you likely rely upon, we have a planned routine to keep the code in top condition and performing well. Our clients typically pay £100 per month to achieve that. That does not make us the cheapest vendor, but when you realise the professional grade to which we work to keep you safe online, then you will appreciate the value for money we offer.
Unlimited Support
Our founder is alerted to every request of every client, and he personally reviews any issue a client has. All staff then have to report when the task is fixed and any future lessons we need to take.
98% of the support requests we get are user error when using the admin tools of the website, almost all of which are due to not watching the videos before making changes.
Clients can ask questions as often as they want; they will be answered in several ways. The first is to use our support ticketing system, which is managed by email. We may then elect to change or fix what the client needs, send a video reminder of what to do, and/or call the client to organise a reminder of how to complete X or Y.
Service Level Agreement
Simple faults we clear daily, and system-critical flaws we target to clear in under an hour. However, due to the robustness of our code and the servers they are run on, we last had one of these critical events over fifteen years ago.
Mostly our support tickets are answered within a few mins; on rare days, you may have to wait up to 1-2 hours. For any critical task, the support will always be instant.